I can't log in when asked to enter a username and password?

Question:

I can't log in when asked to enter a username and password?

Answer:

If you can’t log in after ensuring you have entered your username and password correctly, you should contact the IT HelpDesk:

    •    Face-to-Face: Building C5C Room 244, Macquarie University

    •    Online: OneHelp

    •    Phone: (02) 9850 HELP, (02) 9850 4357 (in Sydney) or 1800 MQ HELP (outside Sydney)

    •    Email: help@mq.edu.au