Why are my fees appearing as unpaid when I am fully deferring all my fees to HELP loans?

Question:

Why are my fees appearing as unpaid when I am fully deferring all my fees to HELP loans?

Answer:

If you are an Australian Citizen, Humanitarian visa holder or approved New Zealand student and have completed the relevant HECS-HELP or FEE-HELP form for your course which has been approved, your tuition fees are eligible to be deferred.

 

You can check this in your eStudent account under the “MyFinances” tab.

 

From the MyFinances tab select the “View my Debt” option from the left hand menu and check to see that your fees are under the “Deferrable Transactions” menu. If they do not appear in this section you are not eligible to have your fees deferred. This may be because you have not provided your TFN, met the residency requirements or completed the correct HELP forms.

 

If you are eligible to have your fees deferred, do not worry if your fees appear in red under the “Pay my Fees” menu on the left hand side of the eStudent page as long as your fees are showing under the “Deferrable Transactions” heading as well. The fees will physically get deferred from your eStudent account shortly after the census date for a study period. 

 

Fees appear in  red on “Pay my Fees” menu just to give you the option to make an upfront payment if you are doing so. Remember that any upfront payments made after the “Payment Due Date” will incur a late payment fee.

 

If your fees are not showing in the “Deferrable Transactions” section under the “View my debt” tab, you will need to either provide a TFN, check your residency eligibility and that you have completed the correct HELP forms. Note that you can not use a HECS-HELP or FEE-HELP form to defer the Student Amenities fee, you will need a separate “Request for SA-HELP” form completed and approved by the census date.

 

If you continue to have ay questions please submit your enquiry through AskMQ

 

Need more help? Contact:

Student Connect
18 Wally's Walk, Level 2 MUSE
T: +61 2 9850.6410
E: ask.mq.edu.au